Refund policy

All sales final

All purchases made directly through the Cutting Edge Solutions online store are final. We do not accept returns or exchanges for a change of mind or ordering the wrong product.

Damaged, defective, incorrect or missing items

If your order arrives damaged, contains an incorrect item, is incomplete, or you believe a product is defective, contact info@cuttingedgesolutions.com with your order number and a description of the issue. Include photographs when helpful, and retain the product and packaging while we review your request. Please contact us before returning merchandise so we can provide instructions. We will review the issue and provide any remedy required by applicable law.

Your legal rights

This policy does not limit consumer rights or remedies that cannot lawfully be excluded, including applicable rights relating to defective or misdescribed goods, non-delivery or shipping delays. Where a refund is required by law, we will provide it as required by law.

This policy applies to direct purchases from our online store. Purchases from independent retailers are handled by the retailer under its applicable policies and legal obligations.